Hilton Unveils Connected Room

In early 2018, Hilton Hotel properties in Memphis and Dallas will be the first to test Hilton Worldwide’s new Connected Room, unveiled in December 2017 as “a first-of-its-kind, high-tech guest room.”

According to Christopher J. Nassetta, Hilton’s president and CEO, guests who stay at Connected Room-enabled properties will soon be able to use the Hilton Honors app to manage most things they would traditionally do manually in a room, from controlling the temperature and lighting to the TV and window coverings. Guests will also be able to personalize their room with technology that loads the most popular streaming media and other accounts to in-room TVs.

Eventually, Nassetta said, Connected Room will support a range of connected devices, engagements and experiences, allowing guests to use voice commands to control their room or access their content, and to upload their own artwork and photos to automatically display in their room.

“Innovation has been in Hilton’s DNA since entrepreneur Conrad Hilton purchased the first Hilton property and pioneered the hospitality industry nearly 100 years ago,” Nassetta said. “Many innovations later, we are once again setting a new standard for the industry by giving our guests a travel experience where the room knows them and they know their room.”

Joshua Sloser, vice president of digital product and innovation for Hilton, said Connected Room is a natural extension of the Hilton Honors app’s existing capabilities, which already allows users to check in, select their room and open their hotel room’s door with Digital Key. The creation of Connected Room was a response to guests who have voiced an increasing desire to personalize their stays, he said

“At Hilton, almost all digital products are born out of necessity and shortcomings in the marketplace and Connected Room is no exception,” Sloser said. “The technology we put in hotel rooms has to be intuitive, simple and quick to pick up because guests typically spend a limited amount of time in their rooms and we want them to spend that time enjoying the experience instead of adapting to new technology.”