From plush beds to treats and chew toys, hotels roll out the welcome mat for four-legged guests.
It has become standard practice for people to take their pets with them while shopping, working, and traveling. This includes business travel, as many pets are now tagging along at conferences and meetings. As establishments become more pet-friendly, convention-goers are more likely than ever to bring their pets with them. After all, pets are part of the family.
In general, if pets travel well and are comfortable in new surroundings, bringing them along while traveling for a conference or meeting shouldn’t be an issue. Planners can make it easier for attendees to travel with pets by ensuring destinations and hotels are welcoming.
In Gwinnett County, Ga., accommodating pets is a necessity for many events, according to Anne Chen, director of convention sales for Explore Gwinnett. “For example, we have proudly hosted the Cat Fancier¡¯s Association for years, and the event simply wouldn’t be possible without access to pet-friendly lodging options,” Chen says.
Gwinnett County offers various pet-friendly properties, each with its own pet policies. These typically include nightly pet fees, maximum weight limits, and restrictions on the number of pets allowed per room.
“For planners, it is essential to work closely with the property to understand these details in advance and communicate them clearly to attendees who may be traveling with animals,” Chen says.
Planners and attendees should be aware of additional pet fees prior to making a reservation. These fees and policies vary by property, and a limited number of designated pet-friendly rooms may be available. It is crucial for planners to communicate early with their selected hotel to confirm availability, understand restrictions, and ensure attendees traveling with pets are informed well before arrival. Transparency around these details not only helps manage expectations but also contributes to a smoother experience for everyone.
The 523-room Hotel Monteleone, located in the heart of New Orleans’ French Quarter, is one of the city¡¯s most pet-friendly hotels, with dedicated pet-friendly floors. A $100 non-refundable fee and $25 per-night fee are required. It offers more than 26,000 square feet of meeting space.
Big Cypress Lodge in Memphis, Tenn., with 103 rooms and 7,470 square feet of meeting and event space, welcomes guests to bring their pets along for meetings and events. “Pet-friendly policies can be a big plus for attendees, especially those traveling long distances or extending their stay for leisure,” says Madison Horner, public relations manager for Big Cypress Lodge and its sister property, Big Cedar Lodge in Ridgedale, Mo. Big Cypress Lodge welcomes two pets 50 pounds or less for an additional fee of $75 per pet, per stay.
“Meeting planners can rest assured that hosting an event at Big Cypress Lodge means guests won¡¯t have to leave their furry family members behind,” Horner says. “Whether they are tagging along for a conference or staying back in the room to relax, pets are welcome with thoughtful accommodations and access to nearby green spaces that enhance the overall guest experience.”
The Hiltons of Disney Springs—the 814-room Hilton Orlando Lake Buena Vista, with 79,000 square feet of indoor and outdoor space, and 1,136-room Hilton Orlando Buena Vista Palace, with 120,000 square feet of meeting and event space—strive to make the properties feel like a home away from home, which includes allowing guests to bring their dogs, says Chelsea Washington, marketing manager for the properties. “If your pet is part of that experience, we are here to ensure both you and your furry friend enjoy the exceptional Hilton hospitality,” Washington says.
Both Hilton properties allow two dogs per room. They must be a combined weight of 40 pounds or less and must be on a leash in all common areas. There is a non-refundable pet fee of $75 for one- to two-night reservations and $125 for reservations of three nights or more.
Omni Homestead Resort & Spa in Hot Springs, Va., with 483 guest rooms and 76,000 square feet of meeting space, allows up to two dogs up to 60 pounds for an additional fee of $50 per dog per night. Guests must pay a one-time cleaning fee of $200.
Chen says the key takeaway is preparation. “If you¡¯re hosting an event where pets are involved—or even a possibility—identify which areas of the hotel are designated for pet stays and confirm room assignments accordingly,” Chen says. “Communicate the hotel¡¯s pet policies clearly with your attendees in advance.”
Horner agrees. “Planners should communicate in advance that Big Cypress Lodge is pet-friendly, share our pet policy link, and encourage guests to make arrangements early,” Horner says. “Knowing their pets are welcome makes attendees feel more comfortable and cared for—something that reflects positively on both the event and the venue.”
Also in Tennessee, the 224-room Thompson Nashville by Hyatt welcomes two pets of any size for a “luxurious stay” with their loved ones, according to Lisa Bush, director of sales and marketing. The hotel features 6,185 square feet of meeting and event space and a 1,219-square-foot outdoor terrace available for entertaining.
The landmark 218-room Mills House Hotel Curio Collection by Hilton in Charleston, S.C., warmly welcomes guests and their four-legged companions, offering a pet-friendly experience in the heart of the historic district, according to Michael Linder, general manager. For a one-time, non-refundable cleaning fee of $200 per stay, the hotel allows up to two pets per room, with each weighing under 50 pounds. The hotel offers 20,000 square feet of flexible historic spaces across grand ballrooms, natural light-filled rooms, a beautiful restaurant, and an impressive building listed on the National Historic Landmarks register, Linder adds.
The Singer Oceanfront Resort, Curio Collection by Hilton, on Singer Island, Fla., near Palm Beach, also welcomes pets. With a non-refundable fee of $125 per stay, guests are allowed two pets per room, with each weighing 50 pounds or less. Both dogs and cats are welcome. The resort offers 223 guest rooms and 6,225 square feet of meeting space.
Fairmont Washington, D.C., Georgetown, which offers 413 guest rooms and 30,000 square feet of meeting and event space, allows dogs and cats of any size and number, according to Diana Bulger, area director of public relations. “There is no size or number restriction, and there is no additional pet fee or pet deposit,” she says. Pets are required to be on leash at all times in common areas and are restricted from dining areas (excluding service animals). “Pets are not allowed to be left unattended in guest rooms,” Bulger adds. “We can recommend local pet day cares and walkers.”
Welcome treats & pet amenities
While simply allowing pets is a great start, many attendees appreciate properties that go a step further with thoughtful amenities.
“Designated green spaces and walking trails are especially helpful, giving pets a place to stretch and take breaks,” Chen says.
In addition, Explore Gwinnett’s website includes a list of pet-friendly restaurants and accommodations. Many Gwinnett hotels offer pet-waste disposal stations and complimentary pet bags for convenience. Some properties even provide welcome gifts or treats at check-in to help make pets feel at home.
Guests with pets at Hotel Monteleone receive the Monte Pets Package, which includes personalized amenities like monogrammed food and water bowls, gourmet treats, and a brochure of pet-friendly attractions in the city—all of which guests can take home at the end of their stay, notes Stephen Caputo, general manager.
Hotel Monteleone also offers a special in-kennel menu with creative dog- and cat-friendly dishes, such as the Bow WowBurger, Doggone Diet, I’m Feline Fine, and Puppucino dessert.
New Orleans has numerous dog-friendly bars, restaurants, and coffee shops, and even a dedicated Mardi Gras parade, the annual Mystic Krewe of Barkus.
Upon arrival, Big Cypress Lodge gives guests a custom door tag with the pet’s name, complimentary treats, and pet waste bags.
The Memphis area has several outdoor spaces nearby. “Guests often enjoy exploring nearby Tom Lee Park, just a short walk along the Mississippi River, which features pet-friendly green spaces, unique playgrounds, and riverfront walking paths,” Horner says.
For a more expansive outdoor adventure, guests can explore The Outback Off-Leash Dog Park at Shelby Farms Park. Named one of the Top 10 dog parks in the country in USA Today¡¯s 10 Best Readers’ Poll, it offers more than 4,500 acres, more than 40 miles of trails, and access to the Shelby Farms Greenline, which is “a perfect spot for a long walk or jog with your pet,” Horner says.
The staff at The Hiltons of Disney Springs provides guests with a list of local pet emergency centers, groomers, and dog parks at check-in. “Everything we provide is within driving distance,” Washington says, adding, “We do have designated pet-waste areas with waste bags and trash cans.”
While Disney theme parks do not allow pets other than trained service animals, dogs are welcome at some other attractions in the Orlando area. Visitors can take their pets on a stroll through Old Town Entertainment District in Kissimmee, 18 acres of tree-lined brick streets with more than 70 shops and restaurants. Celebration Town Center shopping area allows pets. For an outdoor adventure, the Paddling Center at Shingle Creek offers kayak, canoe, and paddleboard rentals and tours through a cypress forest. Area restaurants that allow pets include Broadway Pizza Bar, Hash House A Go Go, Celebration Town Tavern, and the Violent Venom Brewery.
Upon check-in at Omni Homestead Resort & Spa, guests receive a “Pet in Room” door hanger, and a green bandana is tied around the dog’s neck to signify the pet has been properly registered. The green bandana allows dogs in select areas of the resort, including the East Lawn, South Lawn, and walking trails (excluding the Cascades Gorge), according to Lynn Swann, director of marketing and communications.
Thompson Nashville gives pets a warm welcome complete with a new toy, handmade treats, and food and water bowls.
Fairmont Washington, D.C., Georgetown welcomes pets with special treats prepared by the hotel’s pastry chef, along with a bed and a food and water bowl. Bulger notes there is a dog park “around the corner” at 25th and N streets for guests and their pets to enjoy the outdoor beauty of the nation’s capital. At The Mills House in Charleston, pets receive a signature Mills House-branded bandana, a water and food bowl, and a cozy blanket to use during their stay. Pets are welcome in the lobby and courtyard areas, but are prohibited in the dining establishments. Guests are encouraged to inquire about specific pet guidelines when making reservations to ensure a comfortable stay for all.
Upon arrival at The Singer Oceanfront Resort, pets receive a complimentary tote bag with a collapsible water bowl (perfect for the beach), waste baggies, a stylish bandana, and a “Pet in Room” door hanger, ensuring a comfortable stay for both pets and their families.
Cleaning practices
All of these featured pet-friendly properties maintain a high standard of cleanliness.
“While some non-pet owners may have concerns about noise or cleanliness, our hotel takes great care to maintain a quiet, clean environment for all guests,” Washington says of The Hiltons of Disney Springs properties. “Our team works diligently to ensure every guest enjoys a peaceful, relaxing stay, with attention to detail in room cleanliness and the comfort of our spacious accommodations.”
At Fairmont Washington, D.C., Georgetown, Bulger says certain guest rooms are designated for pets and, like all guest rooms, are cleaned daily.
According to Washington, The Hiltons of Disney Springs properties adhere to rigorous cleaning standards for all pet-friendly rooms, using specialized cleaning products and procedures designed for pet care. In addition, guest rooms designated for pets are never used for other guests, ensuring a comfortable stay for guests with pet allergies who require a pet-free environment.
Chen says planners should be mindful of guests who may have allergies or sensitivities to animals; when possible, she advises placing these attendees on separate floors. “By taking these steps early in the planning process, you help ensure a seamless experience for all guests,” Chen says.
According to Horner, the Big Cypress Lodge housekeeping team follows enhanced cleaning protocols in pet-designated rooms to ensure a fresh and allergen-reduced environment for future guests.
Omni Homestead Resort & Spa staff does a deep clean of the room after the guest departs, Swann says. “This includes shampooing the carpets and removing and washing all bedding, including the bed skirt, and a thorough inspection of the room by a supervisor to ensure we have removed all signs of our previous furry friend,” she says.
Service animals & hotel ambassadors
Service animals are treated differently under the law and by most hospitality providers.
While policies can vary slightly, service animals are generally exempt from typical pet restrictions, such as weight limits or additional fees. Still, planners and guests are encouraged to notify the hotel in advance and have proper identification or documentation for service animals.
Doing so ensures a smooth check-in and avoids any misunderstandings. When in doubt, calling the property ahead of time is the best way to stay informed on current guidelines and policies, Chen says.
Big Cypress Lodge, in accordance with the ADA, always welcomes service animals, and guests traveling with service animals are not required to pay the pet fee.
The same is true at the Hilton Disney Springs properties in Orlando. “Guests would just need to call ahead or let us know at check-in that a service animal will be accompanying them during their stay,” Washington says. ¡°We recommend checking in advance to confirm the pet policy at each hotel and to learn about any applicable pet fees before your stay.”
Service animals at The Mills House are allowed throughout the property.
At Omni Homestead Resort & Spa, service animals receive a blue bandana, which discreetly indicates to associates that they are service animals.
Fairmont Washington, D.C., Georgetown adopted a 5-year-old yellow Labrador, Georgie, from Guiding Eyes for the Blind. “She was too friendly to serve as a guide dog, but is suited to the hospitality industry,” Bulger says. “Meeting planners can request a visit from Georgie—our ‘canine ambassador’—for meeting breaks.”
Bulger says Georgie is requested approximately once a month by meeting planners. “Georgie is great for meeting breaks. Attendees love her because she alleviates stress and provides a much-needed comfort for attendees, especially those who are missing their pets at home.”
Service Animals & Hotel Ambassadors
ASPCA offers the following recommendations for traveling with pets:
- Microchip your pets. Their collar should have a tag imprinted with your name, cell phone number, and contact information. Consider a GPS tracking collar.
- Prep a pet-friendly travel kit. Bring food, a bowl, leash, pet-waste bags, a favorite blanket or bed, toys, grooming supplies, medication, a first-aid kit, and travel documents.
- Unless your pets are small enough to ride under the seat, avoid air travel, especially for a short trip. If you must fly with pets, book a direct flight.
- Get a pre-flight pet checkup at the veterinarian to ensure pets are up to date on mandatory vaccinations and get a copy of their medical records.
- Ask a veterinarian whether anxiety-reducing medication might be appropriate to limit stress.
- If traveling by car, never leave your pets alone in a parked vehicle.
- Keep pets safe and secure in a well-ventilated crate or carrier while traveling.
- Do not allow pets to ride with their head outside the window, and always keep them in a harness attached to a seat buckle.
- Acclimate your pets to their crate leading up to the big trip with a soft bed or blanket inside a crate and a few toys.
- Avoid feeding pets directly before traveling to avoid carsickness. Pack plenty of bottled water.
- If you want to dine with your pet, call the restaurant ahead of time to confirm their policy and ask if they allow pets in outdoor seating areas.
- New and unfamiliar spaces can be overwhelming to some pets. Allow them to slowly adjust by bringing along favorite toys, treats, water and food bowls, and a litter box for cats.
Traveling and being around strangers can be scary and stressful for some pets. Dogs or cats with any underlying behavior issues (such as anxiety or fear) might do better with known caregivers at home.
