Numerous hotel companies have made Forbes’ first-ever Top 300 list ranking the brands that provide the best customer service in the country.
To create this list, Forbes partnered with HundredX, a data analytics company whose year-long survey had 201,000 people in the United States provide 4.2 million evaluations across more than 3,000 brands. The list focuses on four categories of customer service: people, speed, services, and resolution. Subcategories were evaluated through methods regarding a brand’s specific industry and final rankings were determined by a brand’s raw score (50 percent) and compared to others in its industry (50 percent).
The highest-ranking hotel company was Drury Hotels, a Missouri-based, family-owned and operated company, ranking 56th on the list.
“This recognition from Forbes acknowledges our promise to provide outstanding customer service and best-in-class amenities to make our guests’ stay easier and happier,” says Chuck Drury, president and CEO. “Since our founding over 50 years ago, our team remains as focused as ever on providing that friendly, attentive service creating personal connections with guests at every location, every day.”
Other hotels on the list are Omni Hotels & Resorts (#85), Westin (#147), Marriott (#164), Hilton Worldwide (#188), Home2Suites (#210), Hyatt (#212), Hyatt Place (#224), Courtyard by Marriott (#232), Springhill Suites (#234), Hilton Garden Inn (#249), Embassy Suites (#259), Hard Rock (#274), Renaissance Hotels (#283), and Doubletree (#291).
