HOUSTON, Texas – Downtown Houston property, the C. Baldwin Hotel, has appointed Charley Morales as general manager.
In this role, Morales will oversee operations at the 354-key property, with a focus on guest services, recruiting, and budget management.
Morales joins the C. Baldwin Hotel team with more than two decades of experience within the hospitality industry. A Texas native, Morales comes from The Laura Hotel in Houston where he served as general manager, leading the team through the hotel’s opening phase. He additionally held general manager and operations roles at brands including Sheraton Music City, The Westin Park Central, and The Westin Dallas Downtown.
Recognized for his hotel management and leadership, as well as employee engagement, Morales has received a number of industry awards including Best in Class General Manager by HEI Hotels and Resorts. He currently serves as an active board member of the Houston Hospitality Alliance.
“I’m thrilled to be given the opportunity to lead a property that is so integral to Houston’s hotel scene,” says Morales. “I look forward to working with the team and providing an elevated hospitality experience to both travelers and Houstonians alike.”
Mr Morales, I stayed with you last weekend. I was a miserable stay. Could not get maintenance to fix safe or light. House keeping never service room. We were there for a wedding. Called to get fresh towels due lack or Housekeeping. After 1 1/2 hours went to front desk. It then took another 45 minutes. There was no spare roll of toilet paper in bathroom, REALLY? Makes for a fun time. Spoke to your Director of Room on check out and he offered one night comp for problems. If there is something worse than a lousy stay it is being lied to. I checked my Amex bill and no compensation was made. Is this the kind of hotel you were trained to run?