TORONTO, Ont. – Four Seasons and Johns Hopkins Medicine International have expanded a collaboration that began in 2020, building upon the success of the “Lead With Care” program.
The healthcare expertise of Johns Hopkins Medicine, combined with the celebrated service excellence of Four Seasons, will continue to advance the hospitality company’s commitment to protecting the health, safety, and security of its employees, guests, and residents.
“Throughout the pandemic, Johns Hopkins Medicine experts have been trusted health and safety advisors for our company and our property teams around the world,” says Alejandro Reynal, president\CEO, of Four Seasons Hotels and Resorts. “As we look to the future, the evolved ‘Lead With Care’ program continues to provide Four Seasons team members with the confidence to deliver an exceptional service experience grounded in compassion and genuine care and informed by the latest health and safety guidance. We are proud to expand on this work, creating a long-term model of excellence that will set a new standard for health and safety operations within luxury hospitality.”
“Lead With Care” originated as a pandemic response and recovery initiative, and has now evolved into a program providing comprehensive, science-based guidance across all aspects of Four Seasons’ operations, including pandemic preparedness and response; emergency management and crisis response; environmental safety systems such as air and water quality; food safety and hygiene; general hygiene, cleaning, and sanitation; occupational health and safety; and general quality and safety.
A media release states Johns Hopkins Medicine International’s decades-long collaborations with organizations worldwide to enhance healthcare safety and quality was key to the development and success of “Lead With Care.” Their hand-picked team of physicians, scientists, and leaders have provided guidance that helped Four Seasons develop the program.
“Johns Hopkins Medicine International looks forward to embarking on a new phase of this unique collaboration between world leaders in hospitality and world leaders in biomedical research, medical education, and clinical care,” says Charles Wiener, M.D., president of Johns Hopkins Medicine International and Professor of Medicine and Physiology at the Johns Hopkins University School of Medicine.
Johns Hopkins Medicine International will continue to provide health-related advice and expertise to decipher health regulations, interpret the latest scientific information and stay up to date on industry best practices. According to a news release, this will provide Four Seasons teams with the knowledge, tools, and training to create a healthy and safe environment in the following areas:
- Pandemic transition and program planning and design: Supporting the development of an expanded program framework and providing recommendations on management systems and third-party certifications aligned with clinical and operational practices.
- Program implementation, monitoring, and evaluation: Acting as a strategic facilitator and providing access to subject matter experts, including emergency management, infection control and emerging diseases, occupational and environmental health, and quality and safety.
- Program sustainment and medical advisory support: Establishing a next-generation multi-disciplinary advisory to provide ongoing guidance; including the latest scientific developments and industry best practices.