GBTA poll indicates “positive momentum” for recovery of business travel

Nearly one-quarter of more than 900 respondents to a recent Global Business Travel Association (GBTA) poll said their company has resumed business travel or is in the process of planning to do so.
Nearly one-quarter of more than 900 respondents to a recent Global Business Travel Association (GBTA) poll said their company has resumed business travel or is in the process of planning to do so.

ALEXANDRIA, VA. –  The Global Business Travel Association (GBTA) has issued the findings from its 18th COVID-19 poll assessing the impact of the pandemic and the road to recovery for the business travel industry.

Nearly one-quarter of the 942 poll respondents reported their company has resumed non-essential business travel or has in place a plan to do so. According to GBTA, this latest poll shows multiple positive signs for business travel recovery, including an increase in willingness to travel, a decrease in cancelled trips, and a more optimistic view toward returning to the road as travel bookings continue to increase.

Positive momentum for business travel

About one in 10 (nine percent) of poll respondents said their company already has resumed non-essential business travel, while an additional 13 percent reported their company now has a fully developed travel resumption plan. Additionally, 31 percent of respondents said their company is actively working on a travel resumption plan, while 20 percent said their company has begun the process but has more work to do. Only 18 percent reported no formal planning underway, while seven percent reported being unsure.

Two-thirds of poll respondents said they feel their employees are ‘willing’ or ‘very willing’ to travel for business in the current environment, an increase of 11 percentage points from the March 2021 GBTA poll results. The remaining corporate travel buyer and/or procurement respondents said they feel their employees are not willing or neutral in terms of their willingness to travel for business. An additional 11 percent were unsure.

Positive signs in the United States were further underscored by responses to the recent travel guidance update by the Centers for Disease Control and Prevention (CDC), which recommended “fully vaccinated people can travel at low risk to themselves.” More than six in 10 U.S. respondents said the new CDC guidance makes them much more (29 percent) or somewhat more (32 percent) comfortable traveling for business. Another third said the CDC announcement has not changed their opinion. Only four percent said they feel less comfortable traveling for business.

Half of U.S.-based corporate travel buyer and procurement respondents said they believe recent CDC guidelines will have a ‘major’ or ‘some’ influence on their company’s timeline for resuming non-essential domestic business travel. Another third said the new guidelines will have a minor influence (18 percent) or no influence (15 percent) on their company’s timeline. The remaining 14 percent said they are unsure.

Globally, suppliers and travel management company respondents see optimism about the industry’s path to recovery. Half said they felt more optimistic than they did last month, with 43 percent saying they feel the same as they did last month. Eight percent said they feel more pessimistic about the industry’s path to recovery than they did last month.

Half of supplier respondents said their bookings from corporate customers have increased in the past week, while 38 percent reported their bookings have remained the same from the previous week. Eleven percent reported their bookings have decreased.

Three quarters of respondents who reported canceling or suspending most or all trips to a specific region or country are considering resuming travel in the next one to three months or are considering resuming travel soon but do not have definite plans. Among those companies, 16 percent reported plans to “resume all travel in the next one to three months,” while 59 percent reported they are considering resuming all travel soon but have no definite plans as yet.

Seventy-one percent of poll respondents said they think government-issued digital health verification (or digital green certificates and/or vaccination passports) is either ‘very effective’ or ‘effective’ in terms of resuming business travel. Just one in 10 respondents said they think it is ‘ineffective’ or ‘very ineffective,’ while 10 percent are unsure. The remaining seven percent are ‘indifferent’ about the policy.

“It is encouraging to see key indicators all pointing towards a return to business travel, as organizations collaborate internally across multiple functions to ensure a safe return for their travelers and commuters,” said GBTA CEO Suzanne Neufang. “Many companies have also revisited their work-from-home policies due to the pandemic, and in many cases are making a permanent change that will remain in effect even after the pandemic. It’s clear the way we manage and conduct business will be noticeably different moving forward.”

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