Suzanne Neufang joins Global Business Travel Association as new executive director

Suzanne Neufang has been appointed executive director of the Global Business Travel Association (GBTA), replacing Dave Hilfman, who has been in the role on an interim basis since July 2020.
Suzanne Neufang has been appointed executive director of the Global Business Travel Association (GBTA), replacing Dave Hilfman, who has been in the role on an interim basis since July 2020.

ALEXANDRIA, Va. – The Global Business Travel Association (GBTA) has hired Suzanne Neufang as its next executive director, leading the combined GBTA and the Association of Corporate Travel Executives (ACTE)

Neufang, whose diverse executive career has included senior leadership roles with several high-profile travel and technology companies, most recently served as senior vice president-Americas for HRS Global Hotel Solutions. Before HRS, Neufang worked for 10 years as an executive leader with Sabre Travel Network, GetThere, and Travelocity, and later as a divisional chief marketing officer for Fortune 500 software giant Intuit. An active member of GBTA since 2005, Neufang led ACTE as board president from 2012 to 2014 and as a board member from 2014 to 2018. She served as ACTE’s interim executive director during summer 2012.

Neufang described the opportunity to lead GBTA as a “pinnacle career opportunity” and an important way to give back to an industry she loves, and which has offered her many opportunities.

“It’s not a secret that business travel is at an historic low point as a result of the COVID-19 pandemic, but in crises we find opportunities to be bold and to excel,” said Neufang. “Business travel has been down before and we have recovered–always coming back more technologically savvy, data-focused, and globally connected. The key questions for me are when we as an industry will recover, and how we as GBTA can drive economic and industry recovery to be even faster.

“We need to emerge from this pandemic as a healthier, more transparent association, one with the strongest possible, globally focused foundation. As an organization, I believe we can work

together to provide more value, better education and research, and even more effective advocacy for our members and sponsors. I’m very much looking forward to working with the professional

staff at GBTA, and the board, members, sponsors, and regional partners who have had a long track record of growth and success serving the business travel community.”

Neufang will take over on February 24 from Dave Hilfman, who has served as the association’s interim executive director since July 2020. Hilfman will remain with GBTA in a temporary consulting role to smooth the transition.

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