The Windsor Court in New Orleans, L.A. announces hirings, promotions

The Windsor Court in New Orleans, La., has hired Gerard Vitrano as director of engineering and promoted Hailey Claudio to assistant director of rooms (pictured).
The Windsor Court in New Orleans, La., has hired Gerard Vitrano as director of engineering and promoted Hailey Claudio to assistant director of rooms (pictured).

NEW ORLEANS, LA. – The Windsor Court has announced the hiring of Gerard Vitrano as director of engineering and the promotion of Hailey Claudio to assistant director of rooms.

In addition to overseeing the front desk, guest services, and concierge, Claudio will have direct oversight of the PBX and reservations department.

Claudio joined The Windsor Court in June of 2021 and since has led many projects and processes that have been established and enhanced during her leadership. She oversaw the valet operation being transitioned to in-house, helped launch the “Knight in Training” program, and created the rooms controller position.

Claudio previously served in numerous management positions in Miami before relocating to New Orleans at The Betsy Hotel, Miami Beach EDITION, and The Ritz-Carlton Beach Resort in Naples, Fla.

“We are so happy to have Hailey promoted to this role and truly value her gift of hospitality operations. She is a huge asset to our team and makes our guests feel at home,” says Ralph Mahana, general manager of The Windsor Court.

“We are so happy to have Hailey promoted to this role and truly value her gift of hospitality operations. She is a huge asset to our team and makes our guests feel at home,” says Ralph Mahana, general manager of The Windsor Court.

Vitrano will oversee mechanical work and will continue to ensure the behind-the-scenes operations run on a day-to-day basis at Windsor Court.

The New Orleans resident has held positions over the years, including assistant chief engineer at Omni Royal Orleans and engineer and maintenance manager at Palace Café. According to a media release, Vitrano brings special skills like pneumatics, boiler chemical maintenance, Johnson Controls fire alarm system, and computer experience that includes Lotus 1-2-3 to the new role at Windsor Court.

“We could not be more pleased to have Gerard on our team. He brings a good spirit and brilliant approach to keeping operations running smoothly,” says Mahana.

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