BETHESDA, Md. – Marriott International, Inc. will soon launch a pilot program for contactless arrival kiosks at several select-service hotels, including some in the South.
Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in altogether and complete an easy three-step process at the kiosk to check in for a single reservation, with room keys created on the spot. The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out and to view their folio or enroll in the Marriott Bonvoy travel program at any time.
The concept builds upon ongoing measures, specifically, the company’s Commitment to Clean initiative. Marriott’s contactless experience continues to evolve, further enhancing features such as mobile check-in and checkout, mobile key, mobile dining, and mobile requests–which enable members to make special requests for service and amenities through real-time messaging–all available through the Marriott Bonvoy app when members book direct.
“We are excited to unveil innovative new technologies to support our guests as travel continues to return,” said Stephanie Linnartz, president of Marriott International. “The pandemic has accelerated the demand for contactless services, and we continue to evolve to meet the changing needs of our guests. [This new offering is] an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.”