A conversation with Gary Murakami of Teneo Hospitality Group
Gary Murakami has more than 20 years of experience in sales and leadership roles at MGM Resorts International, The Ritz-Carlton Hotel Company, Hyatt Hotels & Resorts, Four Seasons Hotels & Resorts, and, currently, as vice president of global sales and industry relations for Teneo Hospitality Group, a collection of more than 350 independent and small-branded hotels, resorts, and destination management companies worldwide. Throughout his career, Murakami has helped to advance diversity, equity, and inclusion (DEI) initiatives within the industry, serving on the Events Industry Council Equity Task Force, Meeting Professionals Association DE&I Advisory Committee, and chair of the DEI Committee for CalSAE and the Board of Directors for the LGBT Meeting Professionals Association. Here, Murakami shares how DEI awareness and initiatives are shaping meetings and events.
Why are DEI and accessibility important in meetings, tourism, and hospitality?
DEI and accessibility ensure all individuals, regardless of their background or abilities, feel seen and heard in addition to being welcomed and valued. In meetings, tourism, and hospitality, DEI and accessibility aren’t just ethical imperatives—they are strategic advantages that fuel creativity, deepen connections, and enhance outcomes. By intentionally designing inclusive experiences, we create environments where diverse perspectives thrive, fostering long-term success across industries.
What should destinations, hotels, and event venues look for when assessing and developing DEI and accessibility policies?
Leadership buy-in is essential for driving meaningful change. If leadership support is lacking, organizations should start by presenting the business case for DEI—showing how inclusivity positively impacts brand reputation, customer loyalty, and financial performance.
Beyond leadership support, organizations should focus on inclusive design and accessibility as core principles, not just compliance. Whether as an industry supplier or a meeting professional, this intent includes conducting regular dialogue and audits of not only physical spaces and environment but also policies and services to identify gaps or opportunities. Building a diverse network of suppliers and partners is also key to ensuring equitable economic impact, while fostering a workforce culture reflecting the diversity of the communities served.
Finally, organizations must measure progress and hold themselves accountable. Setting clear DEI goals and continuously conducting assessments and gathering feedback from employees, guests, customers, and stakeholders ensure policies evolve to meet the needs of all individuals, making inclusivity a true, ongoing business priority.
What are some basic first steps or best practices in DEI awareness?
Education is the foundation of DEI awareness. Organizations should invest in training programs addressing unconscious bias, cultural competency, and inclusive communication. Encouraging open dialogues and creating safe spaces for discussions can further enhance understanding and commitment to DEI principles. For meeting and event professionals, this means engaging in industry-specific training, attending conferences, and networking with peers to integrate DEI into event planning and execution. By committing to continuous learning, professionals can challenge their own biases, enhance their ability to create inclusive, accessible experiences, and drive meaningful change within and beyond the industry.
How can event planners easily incorporate DEI and accessibility education, and real-life accommodations, into event programming?
Event planners can take the lead in driving overall strategy by integrating DEI and accessibility into their programming. This starts with collaborating with diverse suppliers and speakers to ensure broad representation and create more inclusive experiences. Accessibility features, such as sign-language interpreters, wheelchair-accessible venues, and inclusive menu options should be standard considerations within our industry. Providing educational sessions on DEI topics and creating spaces for open dialogue fosters an inclusive environment where all attendees feel comfortable participating.
Event planners can further enhance accessibility by establishing clear communication channels for accommodation requests, ensuring a more tailored experience. By proactively seeking feedback and making adjustments based on attendee needs, planners can continuously improve inclusivity for future events.
What can today’s industry leaders do to raise up future leaders with an understanding of DEI and ensure representation among staff?
Industry leaders must take an active role in mentorship, providing opportunities for underrepresented groups to advance in their careers. Inclusive hiring practices, mentorship programs, and continuous education initiatives are essential in shaping future leaders with a strong understanding of DEI. Leaders should model inclusive behaviors and create workplaces where all employees feel valued, heard, and empowered to contribute. Representation truly matters; when individuals see others who “look like them” in key leadership roles, it inspires them to pursue similar paths. This visibility is crucial; by showcasing diverse, influential role models and celebrating their achievements, leaders create an environment where everyone feels empowered to succeed and lead.
How can increased awareness, communication, collaboration, and representation lead to more successful, diverse, and inclusive meetings for all?
When meetings and events are intentionally designed to be inclusive, they create environments where all participants feel respected and engaged. Greater awareness and open communication foster a sense of belonging, while collaboration between diverse perspectives leads to richer discussions and innovative solutions. By embracing these principles of diversity and inclusion, we elevate the meetings and events industry as a powerful catalyst for change, where every voice is heard, valued, and empowered to make a lasting impact, driving social and economic transformation shaping a more equitable and innovative future for all.
